Your satisfaction is our top priority.

Withdraw Your Order


Changed your mind? No problem! You have the right to withdraw your order within 14 days without giving any reason. You will need your order number and postcode.

You have the right to cancel your order within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you took possession of the goods.  For reasons of hygiene and food safety, we can only accept returns of unopened goods in their original packaging.  The buyer is responsible for the cost of returning the goods. The refund will be made to the bank account you have provided – within 14 days at the latest. The right of withdrawal applies only to consumers within the meaning of the Consumer Protection Act (KSchG). Once you have submitted your withdrawal, you will immediately receive a confirmation of receipt by email. Further information on your right of withdrawal can be found in our Terms and Conditions.

Return made easy

Are you not satisfied with a product or did it arrive damaged? We're sorry!

Your satisfaction is our top priority - you can return the product to us within 5 working days of receipt free of charge.

 

Here's how it works:

  • Send the package to: Almi GmbH, Baumgasse 64, A-1030 Vienna
  • Upon receiving the return you will get your money transferred to your bank account as soon as possible or a replacement product upon agreement.

 

Important: Please indicate " Postage paid by recipient" at the post office so that no costs incur for you.