Frequently asked questions

Our products are manufactured in Oftering, Upper Austria.

Since 2017, Natural Power has been a subsidiary of the Almi Group. As a traditional family business, Almi has been a successful partner of the international food industry for 3 generations and looks back on almost 100 years of experience.

Our raw materials come as much as possible from the EU. Through short transport routes, we thus reduce our ecological footprint.

Yes – all raw materials that we use for our products undergo various quality checks in our in-house laboratory. This way, we can ensure the highest quality standards and make sure that only the best ingredients go into our products.

We develop and produce our products ourselves. Experienced, specially trained employees are continuously working to evaluate and improve existing products and to develop new, innovative products. Additional safety is provided by strict product controls, state-of-the-art processing methods, and the testing of all our products in the in-house laboratory.

Our products are produced according to the strictest hygiene and food standards and our production processes meet the highest quality certifications. As part of the Almi Group, we benefit from numerous certifications in the field of food production. This guarantees consistent quality and product safety.

Production takes place in compliance with GMP standards (Good Manufacturing Practice) and a comprehensive HACCP concept (Hazard Analysis and Critical Control Points).

Natural Power possesses the following specific quality certificates that go beyond the legal minimum requirements:

• FSSC 22000
• ISO 9001
• ISO 22000
• ISO 50001

Our Mission: Maximum Performance, Uncompromising Quality
How do we ensure that? With our professionals in our in-house product development. At Natural Power, we develop and manufacture all products ourselves at our headquarters in Ofterint, Upper Austria! We focus on the highest quality, well-founded formulations, and the strictest hygiene and food standards. Only products that we have tasted ourselves—and that we are convinced of—make it into our range.

Our focus is on functionality and naturalness. Therefore, we avoid – as much as possible – artificial additives, sugar, and thickeners. We are constantly working to further develop and improve our products to best support you in achieving your athletic goals.

Your athlete's heart will find what it desires with us: from protein shakes (also available in vegan!) to electrolyte drinks, porridges, workout boosters, classic supplements, and low-calorie sauces!

We offer over 30 products in more than 60 flavors - there's something for everyone!

Because we do what we really love – and what we do best. Our heart beats for powdered sports nutrition. We are true specialists in this. With our parent company and production site in Upper Austria, we have the perfect infrastructure and the right experts by our side – with passion, experience, and the necessary know-how. This results in quality that you can feel – and products that we stand behind 100%.

That depends entirely on your goal! Do you want to build muscle, increase stamina, eat consciously, or lose weight? Define your fitness goal and follow our product recommendations.

A variety of our products are suitable for a vegan lifestyle. This includes all our products in the categories of Plant-Based Proteins, Iso Fit & Electrolytes, Supplements & Vitamins, as well as Creatine, EAAS, the High Performance Booster, and several other single products.

Furthermore, our whey protein powders are suitable for a vegetarian lifestyle. Whey concentrate, isolate, and hydrolysate are considered vegetarian raw materials. They are mainly by-products of cheese production. But beware: Some flavors or additives may not be vegetarian!

At Natural Power we clearly label all products as vegetarian or vegan. That way, you know exactly what's inside – and what fits your lifestyle.

Our products are good until the indicated best before date on the label. However, please make sure that you reseal them well and airtight after opening to avoid any loss of quality.

Do you have questions about a product or want to know more about it? Just write us an email and we will help you further.

Natural Power - Sports Nutrition from Austria. For us, the focus is not only on high-quality sports nutrition, clean sports, and performance, but also on our responsibility towards the environment and society.

That's why we focus on regional value creation, sustainable sourcing of raw materials, and resource-saving production. With well-thought-out measures – from optimized production quantities to plastic-free shipping – we contribute to an environmentally conscious future. Learn more about our sustainability initiatives! 

You can find more information HERE.

You don't need a customer account to order from us. You can also order as a guest. However, a customer account offers you advantages.

HERE you can create your customer account.

A customer account brings you the following advantages: 

• Overview of your orders
• 10 Euro birthday voucher
• Save multiple addresses

You additionally benefit from our bonus system. This means: For orders with a minimum order value of 70 Euro, 100 Euro, and 160 Euro, you can add free bonus products to your order.

You can easily set a new password in your customer account under the section "Change password". Please check your inbox afterwards to confirm the change via email.

If you forget your password, you can create a new one. To do this, visit our Login Page and click on "Forgot Password". Then follow the instructions. 

If you wish to delete your customer account, please contact us via email. We will then initiate everything.

No - a separate registration is required for our newsletter. You can subscribe or unsubscribe to the newsletter at any time in a customer account under "Newsletter Subscription".

With our newsletter, you become part of the Natural Power Community and regularly learn about current discount campaigns, limited offers, new products, and also receive exclusive VIP discounts!

As a thank you for signing up, you will also receive a -15% Welcome Bonus on your next purchase. So it's doubly worth being a part of it!

And don't worry – we won't spam you! Our newsletter is usually published up to 3 times a month, just right to make sure you don't miss anything without being overwhelmed.

You can easily subscribe to our newsletter: Via the pop-up window when visiting our website or directly HERE.

If you have a customer account, you can also subscribe or unsubscribe to the newsletter directly there under "Newsletter Subscription".

Your -15% welcome bonus can be redeemed once within a month for orders of 49 euros or more. Valid on the entire range excluding big packs, bundles, accessories & merch, promotional items, and limited editions. It cannot be combined with other discounts and promotions.

Simply add the discount code to a shopping cart - and it will be deducted. 

No longer interested in Natural Power News? No problem, you can unsubscribe from the newsletter at any time. Just click on the unsubscribe link at the end of one of our emails. 

If you have a customer account, you can also deactivate the newsletter there at any time.

Do you have questions about our products or a concern?

Then you are in the right place! Whether it's advice, questions about your order, or feedback – we are here for you and happy to help. Contact us and we will get back to you as soon as possible!

Monday to Thursday: 9:00 AM - 3:00 PM

Friday: 8:00 AM - 1:00 PM

Email: office@naturalpower.at

Phone:  +43 7221 73399 8003

You have tried several times to reach us by phone, but haven't caught anyone? We're sorry for that! Especially during peak times, it can happen that all lines are busy or we are in the middle of a conversation. We want to take the time for every call – that's why it may sometimes take a little longer for you to get through.

If you can't reach us, feel free to write us an email with the Request for Callback. We will get back to you as soon as possible!

PS: Please pay attention to the phone availability of our customer service:

Monday to Thursday: 9:00 AM - 3:00 PM

Friday: 8:00 AM - 1:00 PM

Have you written to us and not received an answer yet? For more complex inquiries, we take the time to investigate internally – for example, with quality management or product development. This ensures that we can answer or resolve your question or concern as accurately and satisfactorily as possible! This may take a little time, but we will get back to you as soon as possible!

If after 7 business days you still have not received an answer from us, please contact our customer service by phone – we will then check directly what is going on. 

You can reach our customer service:

Monday to Thursday: 9:00 AM - 3:00 PM

Friday: 08:00 AM - 1:00 PM

Phone:  +43 7221 73399 8003

Order Process - 7 Steps to Your Favorite Product

1. Log in to your customer account or order as a guest
2. Browse our shop
3. Add items to the cart
4. Provide the delivery address
5. Select the payment method
6. Complete the order (order with obligation to pay)
7. We process your goods

You can find details about the order process HERE.

Orders by e-mail are unfortunately not possible with us.

If you need help with the ordering process, our customer service is happy to assist you.

• E-mail:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 9:00 AM to 3:00 PM, Friday 8:00 AM to 1:00 PM

You don't need a customer account to order from us. You can also order as a guest.

A customer account does offer you benefits, such as an overview of your orders, saving multiple addresses, or an exclusive birthday coupon.

You can register HERE.

If you have a customer account, you benefit from our bonus system: For orders starting at a value of 70 euros, 100 euros, and 160 euros, you can add free bonus products to your order.

Yes, you can cancel your order within 30 minutes after completion of the order via email . If your payment process is already completed, we will refund your money as soon as possible. Please send us your bank details for this.

Please note: The processing of your cancellation will only take place during our service hours.

If you have any questions, we are happy to help you:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 9:00 AM to 3:00 PM, Friday 8:00 AM to 1:00 PM

The following payment methods are available to you in the Natural Power Webshop:

• Credit card
• PayPal
• Advance payment

We want to make payment as easy as possible for you. For this, we offer you several secure payment methods: prepayment, PayPal, and credit card.

We do not currently offer traditional purchase on account – so simply choose the option in the ordering process that suits you best.

Currently, we are unfortunately unable to automatically provide your invoice. We are already working on offering this service soon.

If you need an invoice, please contact our customer service:

• E-mail:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 9:00 AM to 3:00 PM, Friday 8:00 AM to 1:00 PM

The delivery will only take place after the completion of the order requiring payment.

The shipping will take place within 5 business days by Österreichische Post AG to the delivery address you provided.

The selling prices of our products do not include shipping costs. These are charged separately and depend on the order value and the country of delivery.

Shipping costs / Free shipping limit in EUR

Austria: € 4.90 shipping costs // free shipping from € 59.00 gross

Germany: € 9.50 shipping costs // free shipping from € 79.00 gross

rest of the EU: € 17.50 shipping costs // free shipping from € 89.00 gross

Please note: Depending on the country, deliveries abroad may be subject to customs duties, taxes, and fees that are not included in the total price shown.

You can find a detailed breakdown of the shipping costs HERE.

Currently, we unfortunately cannot automatically provide you with the tracking number of your order yet. We are already working on it and aim to offer this service soon.

However, you can retrieve your tracking number from us to check the status! Please contact our customer service for this:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service Hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

Currently, we unfortunately cannot automatically provide the tracking number for your order. We are already working on offering this service soon.

However, you can retrieve your tracking number from us! Please contact our customer service:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

Currently, we unfortunately cannot yet provide you with the tracking number of your order automatically. Although the shipment is carried out with a trackable parcel service, our system is currently not linked to the shipment tracking.

We are already working on offering this service soon, so you can conveniently track your delivery yourself in the future.

If you still wish to receive your tracking number, please contact our customer service:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service times: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

We dispatch your order within 5 working days with the Austrian Post. In case you are not met at the delivery, there should be a notification from the post in your mailbox.

If there's no notification, please contact our customer service. We will gladly provide you with the tracking number of your package, so you can check the current status.

• E-Mail:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

Have you changed your mind? No problem!

You can cancel your order within 30 minutes after completing the order by email. If your payment process has already been completed, we will refund your money as soon as possible. Please send us your bank details.

Please note: Your cancellation will only be processed during our service hours.

If you have any questions, we are happy to help:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

Missing products will be delivered to you as soon as possible.

Please contact our customer service:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

Incorrect goods can be returned unopened and in original packaging within 5 working days after receipt free of charge. We ask for your understanding that we cannot accept opened products for reasons of food law and hygiene.

Please contact our customer service:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

If your merchandise is damaged, you will naturally receive a replacement product!

Damaged products do not need to be returned. Please send us photos of the damaged product or the shipping box and keep the products for at least 7 business days in case a return is necessary.

Please contact our customer service:

• Email:  office@naturalpower.at

• Phone:  +43 7221 73399 8003

• Service hours: Monday to Thursday 09:00 to 15:00, Friday 8:00 to 13:00

This is how it works:

• Please contact us by email and let us know your concern.

• For returns: Send the package to Almi GmbH, Baumgasse 64, A-1030 Vienna

• After receiving the return you will receive your money back as soon as possible to your bank account or a replacement product by arrangement.

Important: Please indicate at the post office “Postage paid by recipient” so that no costs are incurred for you.

Unfortunately, we are currently unable to provide you with a return label. However, returning products is, of course, free for you!

How it works:

• Please contact us by email and let us know your request.

• For returns: Send the package to Almi GmbH, Baumgasse 64, A-1030 Vienna

• After receiving the return you will get your money transferred to your bank account as soon as possible or a replacement product by arrangement.

Important: Please specify “Postage paid by recipient” at the post office to ensure no costs incur for you.

We regularly thank our community with great actions!

• In our SALE category you will find discounted products throughout the year.

• At special times of the year – like Black Week, Christmas, or the Natural Power Birthday – you can also expect special actions with embedded discounts or exclusive discount codes.
• Our newsletter subscribers and regular customers with an account also benefit from special advantages and exclusive discount codes and birthday vouchers.

No - Discount codes cannot be combined with other codes or already discounted items.

Please pay attention to:

• the promotion period during which the discount code can be redeemed
• the specified discount conditions
• the products in your shopping cart

Discount codes are generally NOT redeemable on:

• Already reduced items (e.g. in the sale category)
• Big Packs
• Bundles
• Accessories & Merch
• Limited Editions

Our regular customers receive an exclusive 10 Euro birthday voucher once a year. To do this, you need to register and have a Natural Power customer account. There you can enter your date of birth in your personal data.

Don't have a customer account yet? Here is the registration!

First things first: Your birthday voucher is linked to your customer account and not transferable to other people. So only you can redeem it.

And: To redeem the voucher, you must be logged into your customer account.

Yes - we host Instagram giveaways for our community. We raffle products in giveaways and our annual Advent calendar, or even starting spots in running events.

CLICK HERE for the terms and conditions.

In addition, we send exclusive giveaways and raffles to our newsletter subscribers and regular customers.

Follow us on Instagram and sign up for our newsletter !